Privacy Policy

Welcome to Havillah Tours and Safaris Ltd. Your privacy and online safety are very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you explore our website or book a tour with us.

Our commitment to your privacy

At Havillah Tours and Safaris Ltd, we respect your trust and are committed to safeguarding your personal information with the highest level of security and confidentiality. Whether you’re browsing our site, requesting a quote, or booking a safari adventure, your data is safe with us.

What information we collect

We collect personal information to better serve you during your trip planning and travel experience. This may include:

  • Your full name
  • Email address
  • Phone number
  • Country of residence
  • Travel preferences
  • Booking and payment details (secured & encrypted)

We may also collect information on how you interact with our site (e.g., pages visited, browser type, referral source) to help us improve user experience and better meet your travel interests.

How we use your information

We use your personal information to:

  • Help you plan and book your safari or Tanzania travel experience
  • Process payments and reservations securely
  • Communicate updates, offers, and travel-related information
  • Improve website usability and personalize content
  • Share relevant details with third-party service providers (like hotels, airlines, and guides) to fulfill your travel plans

You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

Security of your data

We prioritize the protection of your personal data using industry-standard security measures:

  • SSL Encryption: All sensitive information shared through our site is encrypted using Secure Socket Layer (SSL) technology.
  • Secure Servers: Your data is stored on password-protected servers behind firewalls.
  • Restricted Access: Only authorized team members can access your data—and only for the purposes you consent to.
Secure payments

We use secure third-party payment processors to handle online payments. Your credit card and payment details are encrypted and never stored on our servers. Be cautious of unsolicited emails requesting sensitive information—we will only request such details after a confirmed booking and via secure channels.

Emails & newsletters

We’ll only send you emails if:

  • You’ve made an inquiry or booking
  • You’ve opted in to receive updates or special offers
  • You’re part of a loyalty or promotion campaign

Emails may include travel news, seasonal discounts, new itineraries, and exclusive Tanzania safari deals. You can unsubscribe at any time using the link at the bottom of each message.

Third-party services & marketing

To operate efficiently, we partner with reliable service providers (e.g., guides, hotels, transport companies, email platforms). These providers are contractually bound to protect your data and use it only to fulfill your booking.

We may also share limited, non-personal data (e.g., number of bookings, page visits) with marketing partners to improve our service offerings. We never sell or trade your personal data.

Testimonials & photos

Want to share your experience? We love when guests share stories or photos from their Tanzanian journey! If you’d like to appear on our website or social media, email your review or pictures to info@havillahtours.co.tz. Consent will always be requested before publishing.

Browsing Our Website

You can browse our site anonymously. We do not collect personal data unless you voluntarily provide it through a form, email, or booking request. Cookies may be used to improve functionality and analyze site performance.

Policy Updates

We may update this policy to reflect changes in our services, partners, or legal requirements. All updates will be posted on this page with the latest revision date at the top.

Legal Compliance

We operate in accordance with Tanzania’s data privacy regulations and comply with international standards where applicable. If required by law or in cases of fraud or harmful activity, we may disclose data to authorities in good faith.

Contact Us

Have questions about your privacy or how we use your information? Feel free to reach out:

  • Email: info@havillahtours.co.tz/havillahtourstz@gmail.com
  • Phone/WhatsApp: +255 766660383/+255 684660383/+255 757662528

Thank you for trusting Havillah Tours and Safaris Ltd. Your privacy and safety are at the heart of everything we do—so you can focus on the adventure of a lifetime.